Head of Admissions

ROLE SUMMARY:

ACG Tauranga is a private school in Pyes Pa, Tauranga, delivering rewarding educational pathways and exceptional international education to children in the Bay of Plenty locale. As a highly-ranked private school in New Zealand, we are academically focused and values-driven, remaining anchored in our local heritage.

At ACG Tauranga students are empowered to fulfil their potential in the classroom and beyond. Our approach has led to us establishing an impressive reputation as one of the leading schools in Tauranga for student outcomes.

The Head of Admissions is integral to ensuring a welcoming and seamless admissions process for prospective families. This role combines exceptional customer service with organisational expertise to support enrolments, manage communications, and deliver admissions and retention events. The Admissions Manager plays a key part in maintaining the schools reputation and ensuring a strong, diverse student body.

We're looking for a dynamic Head of Admissions (Enrolments Manager) to lead enrolment growth. This is a people-focused and relationship-driven role, responsible for achieving student enrolment targets while delivering an exceptional experience for families from enquiry to enrolment.

KEY RESPONSIBILITIES:

Deliver Outstanding Customer Service 

• Act as the primary point of contact for prospective parents, students, agents, and feeder schools, providing timely and professional responses via email, phone, and in-person.
• Guide prospective families through the admissions process, ensuring their questions are answered and fostering a positive impression of ACG Schools.

Admissions Process Management

• Maintain the Admissions Department calendar and coordinate visits and meetings for prospective parents, students, and agents.
• Accurately input and update application data in the iSAMS system, including offer details, financial records, and contracts.
• Oversee application deposits and resolve admissions invoice queries.
• Track and update records for place and scholarship offers, and draft offer letters for the Head of School.

Event Organisation and Support 

• Planning and executing key admissions and retention events, such as open days, entrance assessments, taster days, exhibitions, community days and alumni events.
• Accompany and guide visitors on tours of the school, creating a welcoming and professional experience.

Collaboration and Communication

• Work closely with academic and admin staff to schedule meetings with prospective families.
• Liaise with the marketing team to ensure admissions materials are current and available online and in print.
• Actively manage on the ground marketing through social media and other community wide communications.

Onboarding and Welcoming

• Prepare and distribute New Student Welcome Packs, ensuring families have all necessary information.
• Collaborate with academic and house staff to facilitate smooth onboarding for new students, maintaining a consistent and positive experience. 

THE IDEAL CANDIDATE WILL HAVE:

SKILLS & EXPERIENCE  

• Demonstrated experience in admissions, customer service, sales and marketing or a similar role. 
• Exceptional written and verbal communication skills, with a friendly and professional approach. 
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment. 
• High proficiency with database systems (e.g., iSAMS) and standard office software. 
• Experience in event coordination is a strong advantage. 

PERSONAL ATTRIBUTES 

• Warm, approachable, and professional, with a passion for delivering exceptional service. 
• Highly organised, detail-oriented, and able to manage competing deadlines. 
• A proactive problem-solver with a can-do attitude. 
• Collaborative and team-oriented, aligning with ACG values and culture. 

ADDITIONAL REQUIREMENTS

• Prepared to undertake a New Zealand police check prior to commencing the position
• A willingness to attend school events outside regular hours as required (e.g., performances, parent-teacher interviews, etc.). 

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.