Head of IT APAC

ROLE SUMMARY:

The Regional IT Manager is responsible for overseeing all IT operations across our schools in the APAC region, including Australia, New Zealand, Vietnam and Indonesia and the APAC Head Office in North Sydney.

The role ensures efficient day-to-day IT service delivery, drives operational excellence, and supports business transformation through effective technology adoption. This includes full accountability for local IT operations, project delivery, service levels, and IT budget management.

KEY RESPONSIBILITIES:

Business Relationship Management

• Represent IT in local management forums and build strong cross-functional stakeholder relationships.
• Understand business processes and regional markets to identify and align suitable IT solutions.
• Act as the key liaison between regional teams and Group IT, ensuring alignment and synergy.

Project Management

• Lead regional IT projects end‑to‑end, ensuring delivery within scope, time, and budget.
• Drive strategic programs, governance standards, and participation in steering committees.

IT Budget Controlling

• Manage and optimise regional IT budgets with accurate forecasting and variance control.

IT Service Management

• Oversee IT service delivery, ensuring performance through SLAs, KPIs, and vendor management.
• Embed ITIL-aligned processes and continuously monitor and address service performance gaps.

Continuous Service Improvement

• Improve service processes, maturity, and standardisation in line with Group IT practices.

Governance & Documentation

• Ensure compliance through strong documentation, governance, risk, asset, and supplier management.

THE IDEAL CANDIDATE WILL HAVE:

TECHNICAL SKILLS & EXPERIENCE

• Strong technical expertise across infrastructure, networks, servers, ERPs, APIs, and data structures.
• Experience managing IT budgets, including forecasting and cost optimisation.
• Solid understanding of ITIL-based service operations and performance management. 

LEADERSHIP & PERSONAL ATTRIBUTES

• Strategic thinker with a hands-on, results-driven approach.
• Strong commercial acumen and governance mindset.
• Excellent interpersonal and communication skills, with the ability to influence and engage at all levels.
• Resilient and adaptable in fast-paced, ambiguous environments.
• Collaborative leader with a passion for transformation and continuous improvement.

 ADDITIONAL REQUIREMENTS

• A valid Working with Children Check and willingness to obtain similar background checks for countries you will be engaged to work in.
• Commitment to ongoing professional development.
• A willingness to travel, attend meetings and events outside regular hours as required.

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.