Operations & Growth Sr. Manager - Americas

ROLE SUMMARY:

Inspired Education is a leading global group of premium schools, educating more than 95,000 students across over 125 schools on six continents. Inspired offers a world-class education built around academic excellence, sports, performing arts, and character development, providing students with exceptional opportunities to thrive both locally and globally.

Inspired Education is seeking to appoint an Operations & Growth Senior Manager – Americas to support our portfolio of premium schools across the Americas. Based in Mexico City and reporting directly to the CEO, North America, this is a high-impact, hands-on role that will work closely with the Americas Executive Team to drive commercial growth, operational excellence, and business transformation across the region.

This role is designed for a highly analytical, execution-oriented professional who enjoys solving complex business challenges, leading cross-functional initiatives, and turning insights into action. Working alongside Heads of School and regional functional leaders, the Operations & Growth Senior Manager will identify opportunities to improve commercial performance, streamline operations, enhance cross-functional collaboration, and deliver measurable business improvements.

This is an exceptional opportunity for someone who combines a consulting toolkit with operational experience and has a passion for building, scaling, and improving businesses. We are looking for someone who is energized by creating new processes, solving ambiguous problems, and helping organisations grow through execution.

KEY RESPONSIBILITIES:

• Partner with Heads of School and regional leadership teams to identify opportunities to improve commercial performance, operational effectiveness, and the overall customer experience across the Americas.
• Analyse sales funnel performance, conversion metrics, customer retention, and capacity utilisation to identify opportunities for sustainable growth.
• Drive initiatives that accelerate commercial growth by improving sales performance, conversion, customer journey, and revenue generation across the region.
• Lead strategic projects that improve operational excellence and business performance across existing schools.
• Drive cross-functional improvement initiatives across Commercial, Operations, Finance, Marketing, and HR that enhance business performance and execution.
• Identify and remove operational bottlenecks across Finance, Marketing, HR, Commercial, and School Operations through data analysis, stakeholder engagement, and process improvement.
• Lead initiatives to optimise transportation, catering, uniforms, facilities, procurement, extracurricular programmes, and other support services.
• Develop business cases, dashboards, and performance reporting that enable data-driven decision making across the region.
• Coordinate strategic projects from diagnosis through implementation, ensuring clear ownership, measurable outcomes, and successful execution.
• Partner with regional functional experts to standardise best practices, improve processes, and drive operational consistency across schools.
• Support the integration of newly acquired schools when required, ensuring a smooth transition into Inspired's operating model and best practices.
• Build strong relationships with school leadership teams and regional stakeholders, acting as a trusted partner in delivering meaningful business improvements.
• Present insights, recommendations, and project updates directly to the CEO and regional leadership team.
• Travel across the Americas as required to support schools, understand operational challenges firsthand, and ensure successful implementation of key initiatives.

THE IDEAL CANDIDATE WILL HAVE:

• 3–5 years of experience in a top-tier management consulting firm (McKinsey, Bain, BCG, Strategy&, Oliver Wyman, Kearney or similar) is strongly preferred.
• 3–5 years of experience in industry in roles such as Business Transformation, Strategy & Operations, Commercial Excellence, Business Development, Transformation Office, Growth, or Operational Excellence.
• Demonstrated experience building, launching, or scaling new functions, products, processes, or business initiatives from the ground up. You are someone who enjoys creating structure where it doesn't yet exist.
• Experience working in a fast-paced startup, scale-up, or multinational environment where resourcefulness, ownership, and execution are essential to success.
• Demonstrated experience leading cross-functional projects from diagnosis through implementation, delivering measurable business impact.
• Strong analytical and problem-solving skills with the ability to interpret complex data, identify trends, and develop practical recommendations.
• Experience analysing commercial performance, sales funnels, customer journeys, and operational KPIs.
• Strong financial and commercial acumen with the ability to build business cases and evaluate operational improvement opportunities.
• Advanced Excel, PowerPoint, and data analysis skills, with experience building executive-level presentations and performance dashboards.
• Excellent stakeholder management and communication skills, with the ability to influence senior leaders and cross-functional teams without direct authority.
• A highly proactive, hands-on, and execution-oriented mindset with a genuine passion for solving problems and delivering measurable results.
• Comfortable working in a fast-paced, entrepreneurial, and high-growth environment where priorities evolve quickly.
• Willingness to travel regularly across the Americas.
• Experience in retail, hospitality, consumer packaged goods (CPG), consumer services, technology, or other customer-centric, multi-site businesses is desirable. Experience within education is welcome but not essential.

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.