IT Manager North America & Caribbean

ROLE SUMMARY:

Inspired Education is a global group of premium schools. We are seeking an experienced, proactive and hands-on IT Manager to oversee IT operations, infrastructure, technical support and service delivery across our schools in North America and the Caribbean, including Mexico, Canada, the Bahamas, Cayman Islands.

Reporting to the Americas IT Director, the successful candidate will lead and coordinate IT teams across multiple locations, ensuring reliable, secure and efficient technology services that support teaching, school operations and the wider school community. The role combines technical expertise, independent decision-making, people leadership and effective communication with school leaders, operational staff, technical teams and external providers. Regional travel may be required.

KEY RESPONSIBILITIES:

• Lead, coordinate and support IT teams across North America and the Caribbean, ensuring consistent service delivery, clear priorities, accountability and professional development across multiple school locations.
• Oversee day-to-day IT operations, including infrastructure, networks, connectivity, systems, hardware, software and end-user support, ensuring reliable technology services across all schools.
• Act as the main regional IT point of contact for Heads of School, operational leaders, technical teams and external providers, building strong relationships and ensuring effective communication and timely resolution of issues.
• Take ownership of complex technical incidents and operational challenges, coordinating troubleshooting, escalation and resolution while minimizing disruption to teaching and school operations.
• Implement and maintain IT standards, cybersecurity practices, data protection measures, access controls, backup procedures and business continuity plans in collaboration with global and regional IT teams.
• Develop and execute regional IT operational plans, prioritizing projects, resources and investments in alignment with business needs, school calendars and Inspired Education's technology strategy.
• Coordinate IT requirements for new school acquisitions, campus expansions, infrastructure upgrades and technology implementations, ensuring effective integration with Inspired's systems and standards.
• Manage regional IT budgets, technology assets, software licensing, suppliers and service agreements, identifying opportunities to improve efficiency, optimize costs and maintain service quality.
• Collaborate with regional IT specialists and school leadership on the implementation, maintenance and improvement of educational technology, school management systems and business applications.
• Monitor IT service performance, identify recurring issues and opportunities for improvement, and provide clear reporting and recommendations to the Americas IT Director and relevant stakeholders.

THE IDEAL CANDIDATE WILL HAVE:

• A bachelor's degree in Information Technology, Computer Science, Systems Engineering or a related field, or equivalent relevant professional experience.
• At least 5 years of experience in IT operations, including a minimum of 3 years in a leadership or supervisory position, ideally managing teams across multiple locations.
• Proven ability to lead geographically dispersed teams, manage competing priorities, make independent decisions and deliver results with minimal supervision.
• Strong technical knowledge of IT infrastructure, networking, systems administration, cloud platforms, cybersecurity, endpoint management and technical support, with the ability to actively participate in troubleshooting and problem resolution.
• Excellent interpersonal, communication and stakeholder management skills, with the ability to engage effectively with school leaders, operational staff, technical specialists and external vendors.
• A proactive, solution-oriented and service-driven approach, combined with sound judgment, empathy, adaptability and the ability to remain effective under pressure.
• Advanced English and Spanish communication skills, both written and verbal, to collaborate effectively with international school leaders and regional teams.
• Experience managing IT projects, budgets, suppliers and service delivery across multiple sites, with strong organizational and planning skills.
• The ability to balance strategic planning with hands-on operational involvement, taking ownership of challenges and driving continuous improvement.
• Previous experience in the education sector or international school environments would be a strong advantage, although candidates from other industries with relevant multi-site IT management experience are encouraged to apply.
• Availability and willingness to travel. 

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.