Regional Client Administrator


London, GB

Date:  20 Nov 2023

Academy21 is an Inspired Online School and part of the Inspired Education Group. Inspired is a leading global premium schools’ group, offering excellence in kindergarten to Year 13 education to over 80,000 students. Our international network of 0ver 110 schools, across 23 countries on 5 continents, delivers proven best practice from every corner of the globe - to ensure learning is world class.  


Using state of the art digital technology, Inspired Schools Online operates two established divisions – Kings InterHigh, a non-selective fee paying online secondary school established in 2005 and Academy21 (A21), our B2B alternative provision for secondary aged students serving other educational providers, schools, local authorities, and other public bodies. 


Each week A21 supports over 1000 vulnerable students who, for a variety of reasons, are unable to attend mainstream secondary school. In any year we partner with over 800 schools and many local authority services to help them realise the best possible academic outcomes for young people who may be unable to attend school regularly for a variety of reasons from medical or complex mental health issues to behavioral needs. Academy 21 builds confidence and provides a fresh start for many young people.  


The Regional Client Administrator position is within the A21 team and requires the management of client accounts. The role encompasses the day-to-day interaction with client mentors to support them through the student registration enrolment, course set up, timetabling as well as managing the billing process and will require regular remote client contact to conduct performance and account reviews. There is a requirement for occasional face to face work. 


Typically, the role will also have some responsibility for the administration and commercial management of a selection of school or local authority accounts, coordinating and processing renewal of sales and new commissions from existing clients. It will also involve supporting the Business Development team in managing the final stages of the sales process and the Teaching team in ensuring students successfully access the provision. 


This is a pro-active role that will focus on ensuring that B2B clients receive the best value from their provision to maximize satisfaction, recommendation, client retention, renewals, and in doing so supporting vulnerable young learners to succeed. 



  • Supporting the data enrolment team in processing student enrolments and entering data into our learning management system (LMS). 
  • Providing ongoing, responsive support to clients and resolving issues throughout the student's enrolment. 
  • Provide advice and mentoring to clients whilst accessing the service, including troubleshooting and technical queries, and signposting where appropriate. 
  • Keeping up to date records including a database of clients and pupils. 
  • Maintaining a detailed summary of the status of all accounts. 
  • Collaborating with the Sales team to process inbound sales activity and taking responsibility for designated accounts. 
  • Working collaboratively within the operations team and wider organisation to ensure best practice  and effective collaboration. 
  • Creating and refining systems in conjunction with key members of staff to ensure the efficiency of the department. 
  • Liaising closely with the Education team to ensure the efficient enrolment of pupils, including the allocation to appropriate classes to best support the young person. 
  • Advising clients on student placements, costs, educational queries, and timetabling. 
  • Dealing with all direct concerns or complaints made through the main office number ensuring that the complaints process is followed. 
  • Attending key account review meetings as required. 
  • Updates to the company CRM system to inform sales reporting and forecasting. 
  • Reporting client issues to the operations management team and more widely across the B2B Sales and Education teams and other departments as appropriate.   
  • Additional duties as required from time to time by the line manager. 
  • Contribute to sales opportunities and to overall revenue delivery by supporting the business development team.


The candidate will be qualified up to A Level, BTEC or NVQ Level 3/4. Specific administration qualifications would be an advantage.  


  • Positive attitude and a team player 
  • Good time-management skills 
  • Great interpersonal and communication skills 
  • Excellent IT skills 
  • Awareness and understanding of current educational policy and landscape. 
  • Excellent written and verbal communication skills. 
  • School and/or student administration 
  • Highly computer literate, with experience of CRM’s and relational databases. 
  • High level of attention to detail, data accuracy, highly organised. 
  • The ability to work independently and remotely and collaboratively with other team members and Inspired Education colleagues where appropriate. 


Specifically, you will have: – 


  • A flexible, energetic approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture. 
  • Considerable interpersonal communication skills with the ability to form good relationships. 
  • The ability to work independently where necessary but in a collaborative team environment where appropriate. 
  • An ambition to place our offering at the forefront of the marketplace. 


Inspired Education is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practise across the school.