IT Service Technician (1st Line)

ROLE SUMMARY:

Inspired Online Schools requires an IT Support Technician based in the South Wales, Crickhowell Office to expand the IT department in a broad and varied position. You will be joining an expanding team who have a hands-on approach. Primarily you will be supporting 400+ remote employees remotely as well as 8,000+ students whilst also being involved in a variety of other IT-related tasks.

KEY RESPONSIBILITIES:

• Ability to log, prioritise and resolve user requests utilising time management skills to prioritise the workload effectively.
• IT asset administration
• IT Hardware setup and maintenance
• Support 400+ employees remotely and 8,000+ students remotely
• Support a variety of software packages such as Microsoft 365 and Adobe Connect.
• Strong knowledge of Microsoft 365 including the ability to troubleshoot
• Escalate and liaise support queries with internal Inspired IT or with external third-party companies

THE IDEAL CANDIDATE WILL HAVE:

• Previous experience providing IT support (essential)
• Windows 10/ 11
• Microsoft Office 365
• Able to troubleshoot and resolve problems methodically and logically
• Good administration/clerical skills for updating records
• Empathise with user frustrations; capable of dealing with people in a calm, effective manner
• Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed. Able to build professional relationships with customers and suppliers.
• Able to contribute effectively towards the objectives of a team, and can share knowledge, ideas and information.

This is a great opportunity for someone who has some experience in IT Support but is seeking a new position that will give them broader exposure to IT in a rapidly expanding online education provider. Salary dependent on experience.

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

SCHOOL APPLICATION FORM

Please download and complete our Inspired Application Form and submit alongside your CV.

Inspired Non-Teaching Application Form