Admissions Advisor - Social & Lead Engagement

ROLE SUMMARY:

Job Title: Admissions Advisor - Social & Lead Engagement
Company: Inspired Online Schools, part of the Inspired Education Group
Contract: Permanent 
Working Hours: Part time – 30 hours per week
Location: Remote-UK Based
Salary: circa £25,000.00 per annum, dependant on experience
Start date: As soon as possible
Additional Benefits: Life Assurance, Employee Assistance Programme, Healthcare Cashback, Pension

This role is dedicated to managing and  engaging with prospective students and families across the organisation’s social media channels, Live Chat and WhatsApp. Acting as the digital front line of the admissions team, you will actively manage comments and messages, respond to queries in a timely and professional manner, and guide families to helpful resources such as videos, prospectuses, demos and admissions collateral.

You will need to have the ability to hold consultations and communicate via social channels, live chat and email especially for international families and provide feedback and improvement suggestions on meta-automated messages.

You must also follow up with warm leads via Teams calls and telephone calls when direct contact is requested, helping move leads confidently toward enrolment.

KEY RESPONSIBILITIES:

•    Monitor activity across all platforms, including posts comments, DMs,tags etc 
•    Respond to queries from prospective families promptly and empathetically using the organisation’s approved tone and messaging.
•    Direct families to the most appropriate resources based on their questions, 
•    Conduct telephone / Teams calls with families who engage and would like a conversation
•    Ensure all materials on FaceBook page are maintained and relevant. Work with the Customer Success Manager to develop new material.
•    Proactively engage with families, providing clear next steps or helpful guidance 
•    Flag any recurring questions, or concerns to the Customer Success Manager (CSM) so processes can be improved
•    Flag any trends, for example, the types of queries or the demographic of many new leads.
•    Plan and host regular virtual coffee mornings, or drop-in sessions, creating a welcoming space to ask questions and learn more about the school.
•    Nurture leads using a variety of channels, including Dynamics 365 and Emplifi.
•    Log all new leads within the CRM
•    Nurture leads owned by yourself, track their journey through the pipeline effectively.
•    Support existing families that communicate via the social media channels and pages and respond to private messages 
•    Share insights, trends, common objections, competitor activity and engagement feedback, with the CSM, to support ongoing improvements
•    Recommend new content
•    Track and report weekly stats to help inform decisions around content and activity.
•    Provide feedback on common customer comments
•    Highlight any comments from current families that the Family Liaison Team may need to respond to.
•    Meet QA Standards, provide exceptional customer service
•    Comms must be professional, informative, and aligned with our school values

THE IDEAL CANDIDATE WILL HAVE:

Experience in sales, admissions or customer service role, ideally within education, recruitment or a similar environment
Proven ability to convert enquiries to sales while maintaining a high standard of customer service
Excellent communication and persuasion skills, demonstrating confidence in addressing concerns and closing sales
Highly organised and able to multitask, managing multiple leads at different stages of the admissions journey 
In depth knowledge of UK education system, including KS 2-5, A levels and IB desirable
Understanding of SEN provisions and how different learning needs can be accommodated online school setting – training provided
Awareness of key student transition points such as moving from primary to secondary, subject options at Al level etc knowledge of extracurricular activities and student engagement opportunities, and how these contribute to well-rounded education
Tech savvy, comfortable using CRM systems, email and online communication tools
Team player, willing to collaborate and share knowledge to improve overall team performance 
Self-motivated and results drive

Desired

Experience in an education admissions role
Knowledge of online learning and digital education trends
Familiarity with international student admissions processes

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

SCHOOL APPLICATION FORM

Please download and complete our Inspired Application Form and submit alongside your CV.

Inspired Non-Teaching Application Form