A21 Regional Client Administrator

ROLE SUMMARY:

Job Title: Regional Client Administrator
Company: Academy21, part of the Inspired Education Group
Contract: Permanent 
Working Hours: Full time – 37.5 hours 
Location: Remote,UK Based
Salary: £25,000.00 to £27,000.00 per annum
Start date: As soon as possible
Additional Benefits: Life Assurance, Employee Assistance Programme, Healthcare Cashback, Pension

The Regional Client Administrator position is within the A21 team and requires the management of client accounts. The role encompasses the day-to-day interaction with client mentors to support them through the student registration enrolment, course set up, timetabling as well as managing the billing process and will require regular remote client contact to conduct performance and account reviews. There is a requirement for occasional face to face work

Typically, the role will also have some responsibility for the administration and commercial management of a selection of school or local authority accounts, coordinating and processing renewal of sales and new commissions from existing clients. It will also involve supporting the Business Development team in managing the final stages of the sales process and the Teaching team in ensuring students successfully access the provision

This is a proactive role that will focus on ensuring that B2B clients receive the best value from their provision to maximize satisfaction, recommendation, client retention, renewals, and in doing so supporting vulnerable young learners to succeed.

KEY RESPONSIBILITIES:

•    Responsible for the day-to-day customer service of a range of clients from a specific region, including responding to varied day-to-day telephone and email enquiries.
•    Supporting the data enrolment team in processing student enrolments and entering data into our learning management system (LMS).
•    Providing ongoing, responsive support to clients and resolving issues throughout the student's enrolment.
•    Provide advice and mentoring to clients whilst accessing the service, including troubleshooting and technical queries, and signposting where appropriate.
•    Keeping up to date records including a database of clients and pupils.
•    Maintaining a detailed summary of the status of all accounts.
•    Collaborating with the Sales team to process inbound sales activity and taking responsibility for designated accounts.
•    Working collaboratively within the operations team and wider organisation to ensure best practice and effective collaboration.
•    Creating and refining systems in conjunction with key members of staff to ensure the efficiency of the department.
•    Liaising closely with the Education team to ensure the efficient enrolment of pupils, including the allocation to appropriate classes to best support the young perso

•    Advising clients on student placements, costs, educational queries, and timetabling.
•    Dealing with all direct concerns or complaints made through the main office number ensuring that the complaints process is followed.
•    Attending key account review meetings as required.
•    Updates to the company CRM system to inform sales reporting and forecasting

THE IDEAL CANDIDATE WILL HAVE:

Qualifications and Education Requirement

The candidate will be qualified up to A Level, BTEC or NVQ Level 3/4. Specific administration qualifications would be an advantage. 

Skills and attribute

•    Enhanced DBS clearance.
•    Critical thinker and problem-solving skills
•    Positive attitude and a team player
•    Good time-management skills
•    Great interpersonal and communication skills
•    Excellent IT skills
•    Awareness and understanding of current educational policy and landscape.
•    Excellent written and verbal communication skills.
•    School and/or student administration
•    Highly computer literate, with experience of CRM’s and relational databases.
•    High level of attention to detail, data accuracy, highly organised.
•    The ability to work independently and remotely and collaboratively with other team members and Inspired Education colleagues where appropriate

Specifically, you will have: 

•    A flexible, energetic approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture.
•    Considerable interpersonal communication skills with the ability to form good relationships.
•    The ability to work independently where necessary but in a collaborative team environment where appropriate.
•    An ambition to place our offering at the forefront of the marketplace.

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

SCHOOL APPLICATION FORM

Please download and complete our Inspired Application Form and submit alongside your CV.

Inspired Non-Teaching Application Form