Enrolment Manager

ROLE SUMMARY:

ACG School Jakarta is a private, independent, co-educational Kindergarten to Year 13 day school located in South Jakarta, Indonesia. As a member of the Inspired Education Group—operating over 125 premium schools worldwide—and the Council of International Schools (CIS), the school offers a holistic and academically rigorous pathway through the Cambridge curriculum (Lower Secondary and IGCSE) and the International Baccalaureate Diploma Programme (IBDP).

With students representing over 36 nationalities, we are proud to be a diverse and inclusive learning community where English is the language of instruction. Our modern campus features 30 classrooms, two science laboratories, a library, music and art facilities, and a Musholla (Prayer Room), reflecting our commitment to cultural respect and student wellbeing, inquiry, and academic excellence.

We are seeking a dynamic, results-driven, and relationship-focused Enrolment Manager to lead student recruitment and admissions processes. The successful candidate will play a key role in driving enrolment growth, delivering an exceptional admissions experience, and representing the school to prospective families.

KEY RESPONSIBILITIES:

The Admissions Manager will support in driving enrolment success, from the initial point of enquiry from parents until the student enrolls in the school. This process will include responsibility for ensuring the entire database is fully utilised to allow relevant records to be accurate and up-to-date. 

• Provide high level customer service via email, telephone, and face to face communications with prospective parents, agents, students, feeder schools and the schools’ wider network.  
• Ensure prospective students and parents are guided and encouraged through the admissions process in a professional, helpful and efficient way so increasing conversion rates and ensuring an increasing number of strong candidates for our school.
• Manage the Admissions Department diary and organise visits of prospective parents, students and agents.  
• Liaise with members of academic [and boarding house staff] to organise meetings with prospective parents as required. 
• Accompany visitors to specific areas of our school to ensure the smooth running of visits and give tours of the school and or boarding houses when requested.
• Ensure prospective parents, students and feeder schools are informed of entry and interview dates in a timely and professional manner.
• Maintain spreadsheets regarding place and scholarship offers at all points of entry, draft offer letters for the Head of School.
• Assist the Head of School and the Senior Leadership Team to implement best practice processes to increase retention this will include participation in open days, transition events and feeder school events.
• Oversee application deposits and dealing with admissions invoice queries.
• Maintain accurate agent commission records for students enrolled.
  Collate New Students Welcome Pack materials and mailing and liaise with the Communications Manager/ Group Marketing Department to ensure relevant material is on the website in a timely manner. 
• Ensure every student joining our school at any time has the appropriate welcome and joining information and liaise with academic and house staff as relevant.
• Enter and maintain application data at all stages of the admissions process from Open Apply into iSAMS, including initial application, offer information, financial and contract details for JD Edwards and acceptance status. 

THE IDEAL CANDIDATE WILL HAVE:

Qualifications and Experience 

• Sales management experience within professional services setting.
• Track record of exceeding sales targets.
• IT skills with knowledge of relevant software applications including MS Outlook, Excel, Power Point and database skills are essential. 
• Outstanding verbal and written communication skills, with the ability to communicate effectively with a variety of stakeholders and cross-continent teams. 
• Good literacy skills to prepare correspondence and maintain records to a high standard. 
• Experience working with the education sector is desirable but not essential.

Personal Qualities

• Excellent organisational and time-management skills. 
• Ability to work quickly and accurately with excellent attention to details in order to meet deadlines. 
• Absolute discretion and the ability to maintain confidentiality at all times. 
• Evidence of continual willingness to develop own professional skills. 
• Excellent interpersonal and relationship management skills at all levels. 
• Ability to work well in a fast-paced, multi-tasking environment. 
• Have a proactive approach to work; have personal integrity and the drive to do what is best for the students and the school.

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.