IT Operations Engineer

ROLE SUMMARY:

We are looking for an enthusiastic, customer-focused and technically proficient IT Operations Engineer who will be school-based. You will support UK Inspired schools, and will act as their lead point of contact of IT issues.

You will be responsible for providing IT support and strategic advice in support of teaching and learning.

Location: School-based - Notting Hill, Kensington and Marylebone areas.

KEY RESPONSIBILITIES:

• Provide technical advice in support of the resolution of IT incidents.
• Work with the Service Desk to ensure escalated IT issues are resolved within their SLA.
• Work with Head Office in implementing IT systems.
• Document the setup and configuration of all IT systems bespoke to the school.
• Manage IT incidents in a structured way using the Service Desk tool.
• Manage IT problems to resolution.
• Ensure IT changes are managed in a structured way and documented.
• Advise on system enhancements and make recommendations for improvements or replacements.
• Support the deployment of school systems as required.
• Provide advice and guidance on the use of IT systems to staff and students.
• Ensure IT documentation and asset lists are kept up to date.
• Assist in the design, implementation and management of a comprehensive Disaster Recovery Plan.
• Assist in the selection and acquisition of computer hardware, software and third party application packages.
• Ensure company policies are adhered to, with a focus on IT and data security.
• Ensure local school policies and procedures are in place to maintain fully operational, robust and secure ICT systems.
• Work flexibly as required in support of the duties of the role.

THE IDEAL CANDIDATE WILL HAVE:

• A strong technical understanding of IT systems.
• Proven experience of server and network infrastructure support.
• Experience of diagnosing and resolving technical errors.
• Experience of providing advice and guidance to users in their use of IT equipment.
• Experience of implementing IT system changes.
• Experience in the education sector would be beneficial but is not essential.

SKILLS REQUIRED

• Strong educational focus.
• Strong technical skills, specifically in the use of Microsoft products such as:
  • Microsoft 365 suite
  • Windows 10/11
  • Windows Server 2016 and above
  • Active directory management
  • Group policy management
  • Intune
  • Entra
• Attention to detail.
• Excellent communicator.
• Customer focused.
• Excellent oral and written communication skills.
• Excellent negotiating and influencing skills.
• Analysis skills.
• Strong verbal reasoning ability.
• Technologically agile.

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed. 

SCHOOL APPLICATION FORM

Please download and complete this form. You will be asked to attach it during the application process: Inspired UK Application Form (Non-Teaching).docx