APAC Customer Services Support

ROLE SUMMARY:

Job Title: APAC Customer Service Support
Company: Kings InterHigh part of the Inspired Education Group
Contract: Temporary (12 months)
Working Hours: Full time – 37.5 hours
Location: Remote, UAE Based
Salary: 115,000 to 120,000 AED per annum, plus 10%unsocial hours allowance
Start date: December 2025

This role focuses on sales and customer engagement within our King’s Interhigh School. It is multi-channel as customers can contact us via multiple different mediums. Prospective customers looking to broaden their understanding of Online Learning/joining King’s InterHigh can book in calls with the team or send contact forms via the website for written communication.

The objective is to be able to convert a high percentage of customers into the school through the multiple channels providing them with all the information they need to make an informed decision about their children’s education. 
It is important that the customer leaves the call with the resolution they sought but also that they obtain any further appropriate information.

Continuous training and development will be provided to ensure you have the tools to meet our customer service standards, and to ensure that we also uphold our data protection and safe-guarding responsibilities. 

This multi-channel team is part of a wider Operations team but will work closely with all other areas of the business, to stay up to date with policies and procedures and to achieve a high first-time resolution rate for the customer. The successful candidate will join the Inspired Online Operations team, reporting directly into the Customer Service Lead, supporting the operational delivery for King’s Interhigh.

This is a work from home role.

KEY RESPONSIBILITIES:

The successful candidate will:

•    Assist families with queries about the school and their child.
•    Manage inbound email queries in Dynamics 265
•    Provide first-time resolution for customers via live chat, email, and outbound calls.
•    Support the Educational Operations & Administration teams with timetable changes, attendance requests, record updates, data management, and other tasks related to the academic setup and daily running of the school.

THE IDEAL CANDIDATE WILL HAVE:

Qualifications

•    A minimum of Level 3 qualification(s) to be achieved (e.g. A-level, BTEC National, NVQ3)

Skills and attribute

• Have excellent written and verbal communication skills.
• Highly computer literate with strong systems skills 
• Excellent Customer Service and sales skills.
• Ability to work as a team and individually. 
• Ability to manage your own workload effectively.
• Capable of working effectively in dynamic and changing   environments. 
• Experience of working in a customer service/sales environment. 
• Knowledge of the education sector would be an advantag

Specifically, you will have: 

• A flexible approach and the ability to thrive in a business with a fast changing, collaborative, delivery culture.
• The ambition to place the King’s InterHigh offering at the forefront of the marketplace.

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

SCHOOL APPLICATION FORM

Please download and complete our Inspired Application Form and submit alongside your CV.

Inspired Non-Teaching Application Form