Receptionist & Administrative Support Officer

ROLE SUMMARY:

St. John’s International School is seeking two part-time professional, customer-focused, and highly organized Receptionist & Administrative Support Officers to provide front-of-house services and administrative assistance within our dynamic international school environment.

As the first point of contact for students, parents, staff, and visitors, the successful candidates will play a key role in creating a welcoming, efficient, and professional experience for all members of the school community. Excellent presentation, hospitality, and communication skills are essential, together with the ability to multitask and remain calm in a fast-paced environment.

KEY RESPONSIBILITIES:

Reception & Front Desk Services

• Welcome and assist students, parents, visitors, and external partners in a professional and friendly manner.
• Serve as the first point of contact at the school's reception desk.
• Answer, screen, and direct incoming telephone calls and email enquiries.
• Manage visitor registration procedures and issue visitor badges when required.
• Maintain a professional and welcoming reception area at all times.

Student & School Operations Support

• Register and monitor late-arriving students in accordance with school procedures.
• Support the daily coordination of student transportation and bus services.
• Liaise with transportation providers, students, parents, and school staff regarding transportation-related matters.
• Assist with communication during transportation disruptions or schedule changes.

Mail & General Administration

• Receive, sort, distribute, and process incoming and outgoing mail and deliveries.
• Manage courier services and shipment requests.
• Maintain accurate administrative records and filing systems.
• Provide general administrative support across the school as required.

Administrative Support to School Departments

Provide dedicated administrative assistance to the:

• Head of Performing Arts
• Director of Athletics

Responsibilities may include:

• Coordinating transportation arrangements for events, competitions, performances, and school activities.
• Assisting with travel bookings and related logistics.
• Maintaining expense records, cost tracking, and budget summaries.
• Preparing administrative documents, reports, and correspondence.
• Supporting event planning and operational coordination.

Travel Coordination

• Arrange travel bookings, accommodation, and transportation for staff and approved school activities.
• Maintain travel itineraries and related documentation. ibilities of the role]

THE IDEAL CANDIDATE WILL HAVE:

Essential Requirements

• Excellent command of English (spoken and written).
• Strong customer service and hospitality mindset.
• Professional appearance and excellent interpersonal skills.
• Ability to work efficiently in a dynamic, multicultural environment.
• Strong organizational and multitasking abilities.
• Very good administrative and computer skills (Microsoft Office and general office software).
• Ability to handle confidential information with discretion.
• Proactive, flexible, and solution-oriented approach.

Nice to Have

• Knowledge of French and/or Dutch.
• Previous experience in a reception, front-of-house, hospitality, or administrative support role.
• Experience working in an international school or educational environment.

Key Competencies

• Customer Service Excellence
• Professional Communication
• Hospitality & Relationship Building
• Administrative Accuracy
• Time Management & Prioritization
• Teamwork & Collaboration
• Adaptability & Flexibility
• Problem Solving

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.