Billing & Invoicing Senior Officer

ROLE SUMMARY:

The Senior Billing & Invoicing Officer is responsible for overseeing billing and invoicing operations, ensuring accuracy, compliance, and timely revenue recognition. This role plays a critical part in supporting cash flow, improving billing processes, acting as a subject-matter expert for invoicing policies, systems and customer billing inquiries.

The successful candidate will work cross-functionally to resolve billing issues, implement process improvements, and maintain high standards of financial accuracy and customer satisfaction.

KEY RESPONSIBILITIES:

•    Prepare, review, and issue accurate invoices in accordance with contracts, tuition fees and other income activities based on pricing terms, and service agreements
•    Manage billing scenarios, including milestone billing, recurring invoices, adjustments, credits, revenue and discounts reconciliation and rebates
•    Ensure invoicing is completed within established timelines according to governance
•    Ensure billing activities comply with company policies, accounting standards, and contractual requirements
•    Support monthly revenue and discounts recognition in alignment with applicable accounting standards as part of the month’s closing process (i.e. IFRS 15)
•    Proceed with bad debt calculation in alignment with applicable accounting standards as part of the month’s closing process (i.e. IFRS 9)
•    Maintain accurate billing documentation and audit-ready records
•    Act as a key point of contact for escalated billing and invoicing inquiries
•    Investigate and resolve invoice discrepancies in a professional manner
•    Investigate tickets in Halo ticketing system
•    Support implementation and optimization of billing systems and ERP tools
•    Contributes to the development and documentation of billing procedures and internal controls
•    Prepare billing-related reports, reconciliations, and variance analysis
•    Provide insights into billing trends, aging, and potential revenue risks

THE IDEAL CANDIDATE WILL HAVE:

•    Bachelor’s degree in finance, Accounting, Business Administration, or a related field
•    5+ years of experience in billing, invoicing, or order-to-cash functions
•    Proven experience handling complex billing structures and high transaction volumes
•    Strong understanding of accounting principles related to billing and revenue recognition
•    Experience working with ERP and billing systems (e.g., SAP, JDE, Oracle, or similar)
•    Advanced MS Office user (Excel, Word, PowerPoint)
•    Strong attention to detail
•    Ability to multitask and organize
•    Good interpersonal skills
•    Adaptability and accountability
•    Customer service attitude towards internal customers
•    Fluency in English and Greek (verbal and written)

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.