Parent Relations Executive

ROLE SUMMARY:

The British School of Bahrain

https://britishschoolbahrain.com/about-us/prospectus 

We are BSB, a school with roots in the historic and culturally rich country of Bahrain, which is now growing within the global community. Join us on this journey.

The British School of Bahrain is committed to providing a high-quality, international education for students in the Kingdom of Bahrain. We are a selective, coeducational, independent Nursery-through-Year 13 school. Our curriculum is based on the National Curriculum for England and Wales, with some adaptations to the local context and offers IGCSE and A-Level/BTEC examinations. While the language of academic instruction is English, we are a truly international school, and our pupils and staff come from over 82 different nationalities. The school has 2900 students on roll aged 3-18, it has a warm feel to it, and there is a sense of fun. Most importantly, our students are a joy to teach. Judged as ‘Outstanding’ in both our most recent BSO and BQA inspections, we have high expectations of our students throughout their educational journey. Our aim is to provide our graduating students with a passport to the best universities, colleges and careers around the world.

The Parent Relations Executive (PRE) reports directly to the Head of Admissions and will be responsible for managing the front of house team. The primary role of the Parent Relations Executive is to ensure that prospective and new parents have a seamless customer journey (from enquiry to onboarding and retention.) This role is crucial to both new enrolments and retention of our current families. The ideal candidate will need to work closely with Admissions, Finance, the senior leadership team and also liaise with the Parent Community Ambassador regarding events that will help bolster new Admissions in the school.

KEY RESPONSIBILITIES:

• To act as the first point of contact for existing and prospective parents; the main role is to identify and anticipate the needs of parents.
• Welcome all prospective parents to the school and deal with any initial enquiries.
• Ensure excellent customer service and conduct tours of the school for prospective families or organise tours for families with a member of the SLT or with a current student.
• Review initial documentation and assign a prospective family to a respective Admissions Officer as they move to the application stage.
• Work with the Head of Admissions and Senior Leadership Team in organising Open Days and activities with feeder pre-schools and schools.
• Organises the new parent orientation and prepares all collateral required for the event.
• Works with the transportation office, uniform shop, IT department, BSB shop and Elements by BSB (after-school programmes) to ensure that up-to-date information is provided to parents as part of the services provided by the school.
• Work with the senior leadership on retention activities such as induction and transition days and coordinate these events.
• Host coffee mornings for parents from different year groups in school.
• Maintain open lines of communication with existing parents throughout the year.
• Manage the feedback process, acting as the initial point of contact for parents to ask questions or raise any issues. Liaise with the school faculty to resolve these issues and keep a record of any such queries.
• Organize parent/community events in order to engage parents in school activities and celebrations and support the school’s parent engagement activities.
• Work closely with parent bodies such as the Parent Community Ambassadors and Parent Advisory Group.
• Handling all parent-related matters promptly and reverting with updates a minimum of twice per day

THE IDEAL CANDIDATE WILL HAVE:

• Bachelor’s degree with 2 to 3 years’ of experience working in a British Curriculum School or education institution or relevant customer service fields
• An understanding of the UK educational system, including the National Curriculum and 11+ exams
• Strong analytical skills and proven record of using data and research to support initiatives undertaken
• Experience working with client relationship management software or systems and integration with the sales life cycle
• Understands A-Z of customer service and is able to build strong customer advocacy and repeat client loyalty and retention
• Experience in high-level networking to build creative and mutually beneficial relationships
• Excellent time management and organisational skills with the willingness and ability to take and manage multiple projects at a time
• Commercially aware and results-driven with good business acumen
• Affinity with and interest in education

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.