School Receptionist & Office Manager

ROLE SUMMARY:

ACG Parnell College is a co-educational, non-denominational, independent school based in Parnell, Auckland. Located just moments from Auckland city centre, our world-class teachers and inspiring learning environments empower students to pursue their passions and excel. With a strong culture of high achievement, diverse co-curricular opportunities, and seamless transitions through each school stage, every learner is supported to reach their goals.

We are seeking an experienced Receptionist to join the administration team from June 2026.  This is a full-time, permanent position.

The position will involve front of school reception, customer service and a range of office responsibilities including secretarial support, cash handling and banking, and data processing.

KEY RESPONSIBILITIES:

Office Operations & Administration

• Oversee the daily operations of the school office, ensuring a professional and responsive front-of-house service
• Oversee student records, attendance systems, and administrative databases with accuracy and confidentiality.
• Assist with school correspondence, including emails, newsletters, and communications to families.
• Maintain office systems, procedures, and documentation in line with school policies.

Student & Parent Services 

• Serve as the first point of contact at reception for students, parents, and visitors, providing a welcoming and supportive environment.
• Support with enrolment processes, admissions documentation, and student onboarding logistics.
• Handle parent enquiries and escalate issues appropriately.
• Support student welfare administration, including attendance tracking and absence reporting.

Facilities & Vendor Coordination 

• Monitor and maintain school office supplies and equipment.
• Liaise with contractors and service providers (e.g., maintenance, cleaning, bus operators and IT support).

Compliance & Safeguarding 

• Ensure administrative processes comply with education regulations, policies, and safeguarding requirements.
• Maintain accurate records related to student information, health, and emergency contacts.
• Support health & safety procedures, including incident reporting and emergency preparedness.

Financial & Resource Administration 

• Assist with budget tracking for office-related expenses.
• Manage petty cash and basic financial administration where required.

THE IDEAL CANDIDATE WILL HAVE:

SKILLS & EXPERIENCE 

• Previous experience in a receptionist or administrative role, preferably in an educational setting.
• Strong communication skills, both written and verbal, with the ability to interact professionally with a variety of stakeholders.
• Excellent organisational and time management skills, with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and experience with school management systems (desirable).
• Ability to handle confidential information with discretion and professionalism.
• Strong problem-solving skills, with the ability to handle enquiries and issues efficiently.

PERSONAL ATTRIBUTES

• Warm, friendly, and approachable, with a commitment to providing excellent customer service.
• Professional and well-presented at all times, serving as a positive representative of the school.
• Calm under pressure, able to handle busy periods and urgent tasks with composure.
• Detail-oriented, with a focus on accuracy in managing records and communications.
• Adaptable and flexible, willing to assist with a wide range of tasks to support the school’s operations.
• Aligns with the values and culture of Reddam House, promoting teamwork, respect, and a positive school environment.

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.