Receptionist - TERM TIME ONLY

ROLE SUMMARY:

ACG Sunderland, located in Henderson inspires students to be the very best they can be from preschool to college and beyond. Situated in 9 acres of landscaped grounds West Auckland. Our exceptional teachers prepare children to achieve personal and academic excellence, with unparalleled pastoral support and education.

We are immensely proud to be ranked West Auckland's top academic school, with outstanding A-Level and IGCSE results. Our students consistently earn prestigious Cambridge International awards, including Top A-Level Student in New Zealand, and Top in the World Awards. With over 50 diverse sports, arts, and cultural activities, our students can cultivate their talents, thrive academically and grow into well-rounded individuals.

Our School Receptionist is the first point of contact for all visitors, staff, and students at ACG Sunderland. This role plays a crucial part in ensuring a welcoming, professional, and organised front office environment. The School Receptionist manages a wide range of administrative tasks to support the daily operations of the school, ensuring smooth communication and effective handling of enquiries. The role contributes to the overall efficiency and image of the school.

We are seeking an experienced Receptionist to join the administration team from August 2026. This is a part-time, permanent position for 32 hours per week during term time.

KEY RESPONSIBILITIES:

• Greet and assist all visitors, including parents, students, staff, and external guests, in a professional and courteous manner.
• Manage incoming calls, emails, and other communications, directing them to the appropriate departments or individuals.
• Handle student attendance records, including late arrivals and early departures,ensuring accurate documentation.
• Provide administrative support to the school's management, including handling correspondence, scheduling appointments, and filing.
• Ensure the reception area is tidy, welcoming, and efficiently managed at all times.
• Assist with the coordination of school events, meetings, and functions as required.
• Liaise with staff, parents, and external stakeholders to facilitate communication and manage enquiries.
• Maintain up-to-date records in the school's databases and ensure confidentiality of all sensitive information.
• Provide first aid support and manage the school's sick bay as needed, ensuring that students are well cared for.

THE IDEAL CANDIDATE WILL HAVE:

SKILLS & EXPERIENCE

• Previous experience in a receptionist or administrative role, preferably in an educational setting.
• Strong communication skills, both written and verbal, with the ability to interact professionally with a variety of stakeholders.
• Excellent organisational and time management skills, with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and experience with school management systems (desirable).
• Ability to handle confidential information with discretion and professionalism.
• Strong problem-solving skills, with the ability to handle enquiries and issues efficiently.

PERSONAL ATTRIBUTES

• Warm, friendly, and approachable, with a commitment to providing excellent customer service.
• Professional and well-presented at all times, serving as a positive representative of the school.
• Calm under pressure, able to handle busy periods and urgent tasks with composure.
• Detail-oriented, with a focus on accuracy in managing records and communications
• Adaptable and flexible, willing to assist with a wide range of tasks to support the school’s operations.
• Aligns with the values and culture of ACG Schools, promoting teamwork, respect, and a positive school environment.

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.