Receptionist - TERM TIME ONLY

ROLE SUMMARY:

ACG Sunderland, located in Henderson inspires students to be the very best they can be from preschool to college and beyond. Situated in 9 acres of landscaped grounds West Auckland. Our exceptional teachers prepare children to achieve personal and academic excellence, with unparalleled pastoral support and education. 

We are immensely proud to be ranked West Auckland's top academic school, with outstanding A-Level and IGCSE results. Our students consistently earn prestigious Cambridge International awards, including Top A-Level Student in New Zealand, and Top in the World Awards. With over 50 diverse sports, arts, and cultural activities, our students can cultivate their talents, thrive academically and grow into well-rounded individuals.

KEY RESPONSIBILITIES:

• Greet and assist all visitors, including parents, students, staff, and external guests, in a professional and courteous manner.
• Manage incoming calls, emails, and other communications, directing them to the appropriate departments or individuals.
• Handle student attendance records, including late arrivals and early departures,ensuring accurate documentation.
• Provide administrative support to the school’s management, including handling correspondence, scheduling appointments, and filing.
• Ensure the reception area is tidy, welcoming, and efficiently managed at all times.
• Assist with the coordination of school events, meetings, and functions as required.
• Liaise with staff, parents, and external stakeholders to facilitate communication and manage enquiries.
• Maintain up-to-date records in the school’s databases and ensure confidentiality of all sensitive information.
• Provide first aid support and manage the school's sick bay as needed, ensuring that students are well cared for.

THE IDEAL CANDIDATE WILL HAVE:

SKILLS AND EXPERIENCE

• Previous experience in a receptionist or administrative role, preferably in an educational setting.
• Strong communication skills, both written and verbal, with the ability to interact professionally with a variety of stakeholders.
• Excellent organisational and time management skills, with the ability to manage multiple tasks simultaneously.
• Ability to handle confidential information with discretion and professionalism.
• Strong problem-solving skills, with the ability to handle enquiries and issues efficiently.

PERSONAL ATTRIBUTE

• Warm, friendly, and approachable, with a commitment to providing excellent customer service.
• Professional and well-presented at all times, serving as a positive representative of the school.
• Calm under pressure, able to handle busy periods and urgent tasks with composure.
• Detail-oriented, with a focus on accuracy in managing records and communications.
• Adaptable and flexible, willing to assist with a wide range of tasks to support the school’s operations.
• Aligns with the values and culture of ACG, promoting teamwork, respect, and a positive school environment.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• First aid certification (or willingness to obtain).

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.