IT Support Technician (Level 2)

Location:

Auckland, NZ

Date: 11 Jul 2025

Application closing date:

Inspired Education is the leading global group of premium schools, with a portfolio of 118 premium private schools in 27 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 90,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

ACG Schools is proud to be part of Inspired Education Group, a global education provider which operates over 119 schools across 6 continents. We offer world class education at our schools ACG Parnell, ACG Strathallan, ACG Sunderland and ACG Tauranga as well as 3 independent early learning centres.

Would you like to provide IT Support to New Zealand’s leading and largest group of private schools? Our schools and early learning centres are part of the global Inspired Education Group. At ACG, you'll join a high-performing community and thrive in an environment that supports your career growth.

We are on the lookout for three permanent, full-time experienced level-2 IT Technicians for each of our 3 Auckland schools. Are you passionate about technology, working in a dynamic environment and providing fantastic customer service? If so, we would love for you to apply for this role!

KEY RESPONSIBILITIES:

Hit the ground running to quickly develop an understanding of our ICT infrastructure and information systems

Assist with implementations of new hardware/systems for end users as required

Assist with planning and implementation of new projects as requested

Help to develop processes to streamline ICT functions

Perform administrative tasks relating to ICT support

Assist with testing of new IT implementations

Ensure effective escalation of ICT incidents

Provide effective solutions to all internal stakeholders and can proactively solve issues

THE IDEAL CANDIDATE WILL HAVE:

A team player with a sense of humour.
Suitably qualified with experience working across a network of schools/companies.
Someone who is self-motivated, and task-oriented with a high level of detail
Someone who can handle a bit of pressure when things are busy.
Someone who thrives on delivering exceptional customer service with fantastic interpersonal and communication skills.
Someone who has strong analytical and problem-solving skills and experience
Flexible & Efficient – able to respond to after-hours emergency calls, on-call remote requests, and weekend installations as and when required.

SAFEGUARDING STATEMENT

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

SCHOOL APPLICATION FORM

Please download and fill up this form, attach this during application process.

Visit our careers site for more information; https://jobs.inspirededu.com