Receptionist

ROLE SUMMARY:

The Modern Montessori School is a CIS-accredited IB Continuum World School. We combine the proven Montessori methodology in Kindergarten with the internationally respected IB Programme, offering a seamless and world-class educational journey.

KEY RESPONSIBILITIES:

• Providing a Professional Front-of-House Service: Welcome students, parents, visitors, and staff in a warm and professional manner, ensuring a positive first impression of the school and directing enquiries appropriately.
• Managing Calls and Enquiries: Answer and manage incoming telephone calls, emails, and general enquiries efficiently and professionally, providing accurate information and directing requests to the appropriate members of staff.
• Supporting Daily Reception Operations: Manage day-to-day reception duties, including visitor registration, appointments, correspondence, deliveries, and maintaining accurate records, ensuring the reception area operates smoothly and efficiently.
• Supporting Student and Parent Services: Provide assistance to students and parents with general enquiries and requests, ensuring they receive timely and appropriate support while maintaining a welcoming and helpful approach.
• Collaborating with Staff: Work closely with academic and administrative teams, providing reception and administrative support and ensuring effective communication and coordination across the school.
• Maintaining Confidentiality and Safeguarding: Handle confidential and sensitive information with discretion and professionalism and follow the school's safeguarding, security, data protection, and visitor management procedures at all times.

THE IDEAL CANDIDATE WILL HAVE:

• A university degree or relevant qualification.
• Previous experience in a receptionist, front desk, customer service, or administrative role, preferably within a school or educational environment.
• Possess a very good command of the English and Arabic languages, both written and spoken.
• Excellent interpersonal and communication skills, with a professional, welcoming, and helpful approach when dealing with students, parents, visitors, and staff.
• Strong customer service skills and the ability to handle enquiries and requests efficiently and professionally.
• Strong organisational and administrative skills, with the ability to manage a varied workload, prioritise tasks, meet deadlines, and work well under pressure.
• Excellent telephone and email communication skills, with the ability to respond to and direct enquiries appropriately.
• Good computer skills and proficiency in Microsoft Office applications, including Word, Excel, Outlook, and other relevant administrative systems.
• Ability to maintain accurate records and handle confidential and sensitive information with discretion and professionalism.
• Ability to work collaboratively with colleagues across academic and administrative departments while also working effectively and independently.
• A strong commitment to safeguarding, confidentiality, and maintaining high professional standards.
• Energy, enthusiasm, and a positive, flexible, and resourceful approach to working in a dynamic school environment.

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.